Frequently asked questions.

31 types across personal and business: motor (car, motorcycle, fleet, trailers, special vehicles), personal accident, medical & health, life & critical illness, home & householder, travel, fire & business interruption, public & product liability, burglary & money, employee benefits & group medical, workmen & foreign worker schemes, marine cargo & hull, goods in transit, contractor's all risks, machinery breakdown and industrial & complex risks, nationwide.

Employee Benefits insurance can include Group Medical, Group Personal Accident and other benefits for your team. Suitable for growing companies, coverage may be available for businesses with as few as 11 employeesand can be reviewed as your workforce expands. It helps supplement statutory protection while supporting employee wellbeing, retention and recruitment.

Cover structured for factories, plants and larger operations, property, machinery breakdown, business interruption, liability and engineering risks. These are specialist placements: we assess your exposure on-site first, then structure the programme.

Group medical, Group PA and related benefits for your team, structured for growing companies, typically 40 employees and above, and reviewed as your headcount grows. It covers what statutory schemes don't, and helps you keep good people.

Protection for goods on the move and the machines that make your money, marine cargo for imports and exports, hull for vessels, goods-in-transit for local logistics, and machinery breakdown for plant and equipment.

Yes, it's been our foundation since 1982. Comprehensive, third party fire & theft, and third party, plus e-hailing endorsements, windscreen and flood cover. Road tax is printed in-house, same day.

Plans like our flexible PA come with set plan tiers, so you can choose a plan and be covered the same day. Motor, property, medical and business cover depend on your specific details, so those are quoted individually, on WhatsApp, usually same day.

Yes. Through our life agency we arrange life, critical illness and medical cards, matched honestly to your budget and preferred hospitals, including telling you what you don't need.

Usually, yes. With multiple principal insurers and 40+ years of placement experience, if it can be insured in Malaysia, we can typically arrange it, and we'll tell you honestly if it can't.

WhatsApp or call us first, +6016 332 1488. We'll confirm the documents needed, open the claim with your insurer, and guide every step. For motor accidents: get to safety, take photos, make a police report within 24 hours, then send everything to us. For emergencies, use the 24-hour insurer hotlines on our Claims page.

It depends on the class and complexity, straightforward motor claims typically move in weeks; larger or disputed claims take longer. What we promise: regular, clear updates throughout, and proactive follow-up so your file never sits idle.

It varies by claim type; we'll send an exact checklist when you report. Common items: police report (motor), photos of damage, your IC, policy details, repair estimates or medical bills, and completed claim forms, which we help you fill in.

A claim is often the moment when clients need us most. Our role is not simply to submit documents and wait, we make sure clients feel guided, heard and supported throughout the claims journey, and where negotiation is needed we work closely with the insurer, adjuster and other parties. The final claim decision rests with the insurer, but our clients never navigate the process alone.

Yes, this is our claims advocacy support. For large, complex or disputed claims, our senior team reviews the case, assesses the policy position, and where appropriate presents strategic and technical points to insurers on your behalf.